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This company needs a lot of help with their products and training but when a company gets large they think they know it all. Tim Baxter, you need to listen to your customers and people who sell your products, I have pointed out a lot of problems with your products and they have all agreed with me. Your staff can’t take heat when they have a mad customer, maybe they need to know the products and that would not happen.I talked to the bank that handles your financing on your products when customers purchase items from your company, I told them if I do not get the paper work to return these items I am going to stop payments and the president of that bank needs to call you and you need to talk to your people to get in gear and take care of business.Samsung started to globalize in the 1990s and electronics have become its principal income source.Samsung now has several large subsidiaries, most notably Samsung Electronics, the world’s largest information technology company, Samsung Heavy Industries, which is the world’s second-largest shipbuilder, and Samsung Engineering, which is the world’s 13th largest construction company.No comment from the company as to when the issue might be resolved or what they plan to do with the millions of phones already sold. Tagged as: Samsun complaint department, samsung address, samsung consumer complaints, samsung corporate address, samsung corporate office headquarters, samsung customer complaints, samsung headquarters, samsung home office, samsung main office, samsung office address, samsung office email, samsung office fax, samsung office phone, samsung office phone number I sent my galaxy note 4 for repair to Texas. Reply I have been trying to return a product within two weeks after I purchased it. I had a problem and no one in customer service or technical service could help me with the problem.Samsung headquarters in the US are located in Ridgefield Park, New Jersey. Answer 1: The phone number for Samsung is (201) 229-4000. That was May 7, 2018, it is now May 22, 2018 and NOTHING HAS BEEN DONE! I have mailed information, sent it certified mail, called, emailed talked to people in the presidents office and still have not received information on where to return the products.Please escalate this to someone that can properly represent your company without having this turn into a litigated matter. I will be trying to up load all the emails from them so you can see it started May 2017, I called them again last week to get the coeds only to not be told they were no good and which I never received them I check my Junk,spam account and it was never received so why I’m feeling that I’m being punished for the screw up at the Promotion department…I have one to many Ticket Numbers for these issues…. ticket#148624 11/15/17 to me ##- Please type your reply above this line -## Your request (148624) has been updated. support support (Samsung) Nov 15, AM EST Hello Jackie, We apologize for the error message that you received, this issue has been corrected and below you will find your new code along with the instructions on how to redeem it. Thank you Allenia Samsung Tier III Support Reward Certificate: KK8GHZBAZ Please follow the below instructions to use your code: Visit samsung.com/us/ and follow the prompts to redeem your code.I’m doing everything possible so as not to waste further time of mine or the court as Samsung owes me my Note 4 or an upgrade as the management promised. Respectfully, Robert Winikur Reply I have owned 6 Samsung mobile devices and my husband 5. I bought my Samsung G9 directly through Samsung unlocked. *Reward e Certificate subject to terms and conditions below, and must be redeemed prior to pm ET on 10/30/2017.
What kind of company is Samsung running lying to its’ consumer? They owed me 2 Promotion Codes and I definitely are in title to them.Until now I was very happy with Samsung and would not switch to anything else. The gift code may be used towards one purchase only, and is valid exclusively for purchases made only on or the Shop Samsung app.This code may not be combined with other gift codes, and any amount not used on the purchase will be forfeited. Delivered by Zendesk [NY4YVZ-WG2V] Jackie Cortes 11/16/17 to Samsung Good evening I noticed I was issued only 1 code when it supposed to be 2 codes for 2 phones.I will read it and, if it’s really good, you will have the honor of seeing it will be posted right here on this page. Before you tell us your story, here are a few rules you should follow: 1.